Privacy Policy questions answered
We collect your full name, email, phone number, date of birth, and residential address for identity verification. When you make deposits via DANA, OVO, GoPay or QRIS, we record the transaction amount, timestamp, and payment method. Device information—your browser type, IP address, and operating system—is logged for security and fraud prevention.
After account closure, we retain transaction records and account details for the period required by local law and our compliance obligations. Personal identifiers are deleted when the retention window ends. You can request early deletion of non-essential data by contacting support, subject to legal and regulatory holds.
Yes. Log into your account, go to Settings > Privacy, and select Download My Data. We compile your profile information, transaction history, game activity, and support tickets into a readable file sent to your registered email within two business days.
No. We do not sell your personal information. We share data only with payment processors necessary to complete your DANA, OVO, GoPay and QRIS transactions, support contractors bound by confidentiality, and fraud-prevention partners where local law permits.
We use session cookies to keep you logged in, preference cookies to remember your game settings, and analytics cookies to measure site performance. Session and preference cookies are required for your account to function. Analytics cookies are optional and can be disabled in your browser or account Privacy settings without losing access.
Contact our support team via live chat in your account menu or email our privacy inbox. Specify your request—access, correction, or deletion—and include your username. We respond within three business days. Deletion requests are processed subject to legal retention obligations.
Your account information is stored on secure servers. In the unlikely event of a data incident, we notify affected players immediately via email and in-app alert, explain what data was involved, and detail the steps we've taken to contain and prevent recurrence. We maintain cyber insurance and work with local authorities where required.
